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SNEED-JET® SF-300 Black
SNEED-JET® SF-300 Black
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Our Printer setup requires two cartridges to complete a single large print on successive items. We ordered two cartridges, since our remaining cartridges from prior printing would no longer pass the obvious liquid content through the printhead. One of the two new cartridges worked and provided a nice print. The other cartridge would not pass its liquid through the printhead, despite performance of the recommended cleaning procedures.
It should be noted that there is no lot number, manufacturing date or expiration date on the cartridges. When we had this problem in the past, we returned the non-working cartridge and received a replacement. However, the creates a significant interruption in initiation of our printing. Please check the ability of these cartridges to print either by individual testing or random sampling of a lot when they are produced. We are using these for a critical supply contract for the US Navy and would appreciate a quick response and resolution.
Rick Tillotson, Operations Manager, American Performance Polymers
Hello Frederick - thank you for your feedback. Our Technical Services team has been informed and they are currently reaching out to you to diagnose and resolve the issues you are experiencing. You can also reach them directly at: 833-926-3464 x2 or support@sneedcoding.com
The ink is not coming out very well at all. It is still very faint & spotty.
Customer service sent me a new ink cartridge at NO-CHARGE and it works perfectly! Thanks for taking care of your customers!!
Hi Kirby - thanks for reaching out. We have notified the Technical Services team to contact you ASAP and assist with your cartridge issue. You can also reach them directly at: 833-926-3464 x2 or support@sneedcoding.com
Yes I ordered the 2 new cartridges and the first one I pulled out to use does not work. Tried doing a cleaning with the new rag that came with them and it still will not work.
Hi Nicholas - thank you for your feedback. We have alerted our Technical Services team to reach out to you ASAP and assist with the cartridge issue you are having. You can also reach them at: 833-926-3464 x2 or support@sneedcoding.com
SNEED-JET® SF-300 Black
wrong ink was sent and getting replacement has taken forever... a better quality control before shipment is required, and once the problem acknowledged, it would have help to ship it express -- we have yet to receive the inks...
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