Thank you for sharing your feedback. We can see that you reached out after our normal business hours and connected with our after-hours service. While this team is available to assist with general inquiries and direct customers to available resources, they do not have the same technical and diagnostic capabilities as our full-time support team at our Houston headquarters.
We understand how important it is to get help when you’re experiencing an issue with your printer, and we want to help get this resolved. We've asked the support team to reach out first thing this morning to assist you. You can also reach them directly via phone or email: 833-926-3464 x2 or support@sneedcoding.com
We appreciate the opportunity to help and hope we can turn your experience around.
